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Whether you have questions about our products, your order, or just want to talk skincare — our team is happy to hear from you.
Response Times
Monday – Friday
Within 24 hours
Saturday
Within 48 hours
Sunday & Holidays
Next business day
All times are Eastern Time (ET). We answer in French & English.
Proudly based in
Quebec, Canada
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We answer every message personally — no bots, no templates.
Average response time: under 24 hours on business days.
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Check our FAQ — we’ve answered the most common questions about products, shipping, returns, and skin science.
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